Delete your
Vukron account.
You can delete your Vukron account and its data at any time, from the app or the website. It takes a minute and can't be undone.
How to delete it
In the Vukron app
Tap your profile picture at the top of any screen, scroll to the bottom of your profile, and tap Delete my account. Enter your password to confirm.
On the website
Sign in, open Profile, and choose Delete my account at the bottom of the page.
Can't sign in?
Email support@vukron.com from the address on your account and ask us to delete it. We may ask you to confirm it's you, and we answer within one month.
Want a copy first?
In the app, your profile › Download my data gives you everything we hold about you before you delete it.
What is deleted, and what is kept
Deleted straight away
Your name, email, phone number, profile photo, date of birth, favourites, notifications, support tickets, waiting-list places and sign-in details. You leave your games, clubs and family groups, and you are signed out on every device.
Kept without your name
Past bookings, game results, reviews and game-chat messages stay, shown as "Deleted User", so facilities' records and other players' rankings remain correct.
Kept because the law requires it
Records of payments, refunds and fees are kept for as long as tax and accounting law requires. Records of admin actions are kept for security.
Removed after a while
Crash reports are removed after 90 days and strikes after 180 days.
The full details are in our Privacy Policy, sections 7 and 8.