Community Guidelines

Version 2026-10-12 · Effective 12 October 2026

Vukron works when people turn up, play fair and treat each other well. These guidelines apply to players, coaches, venue staff and owners, in the app and at the venue.

A modest, family-friendly place

Vukron is used by families, children and people of every background. Everything you do on Vukron, and everything you show, should be fit for all of them.

• Photos. Profile photos are passport-style: your own face and the top of your shoulders, facing the camera, modestly dressed. No other people, no filters, nothing revealing, suggestive or provocative. Venue, business, coach and club photos follow the same standard.
• Words. No swearing, insults, sexual words or slurs, in any language, in names, game titles, chat, reviews, replies, announcements or profiles. Vukron checks text for this before it is saved, and removes anything that slips through.
• Dress at venues. Wear modest sportswear suited to the activity, and follow any dress code the venue sets.
• Respect. Treat every player, coach and member of staff with courtesy. Don't contact people for anything other than the game, and never send unwanted messages, compliments or requests.
• Children. Never ask a child for personal details or to meet outside a booked activity. Children use Vukron through a parent's Family account.
• Not on Vukron. No content that is sexual, violent or hateful, and no promotion of alcohol, gambling, drugs or dating.

If you see anything that isn't right for a family-friendly place, report it from Help › Report an issue. Safety and inappropriate content are looked at first.

Show up

• Turn up for what you book, on time. If you can't make it, cancel as early as you can so someone else can play.
• In group games, pay your share on time and confirm you're ready when asked.
• Check in at the venue when it asks you to.

Play fair

• Rate co-players honestly on their real level, not on whether you won or lost.
• Don't create fake accounts, fake bookings or fake games.
• Don't arrange to pay outside Vukron for bookings you found on Vukron.

Respect people and places

• No harassment, threats, hate speech, discrimination or sexual content, in messages, reviews or in person.
• Follow each venue's house rules and staff instructions. Look after the equipment and the place.
• Respect people's privacy: don't share someone's personal details, or photos of them, without their permission.

Reviews

• Review a real visit, honestly, in your own words. Criticism is fine; abuse, personal attacks and private details are not.
• Don't review your own business or a competitor's, and don't offer or accept anything for a review.
• Owners may reply publicly; keep replies polite and factual.

Keep everyone safe

• Don't take part if you are unwell or injured in a way that puts others at risk.
• Parents and guardians are responsible for children they bring or add to a Family account.
• If something unsafe happens, tell the venue staff, and report it to us from Help › Report an issue (or at support@vukron.com).

What happens when guidelines are broken

• Venues can report players who break house rules. Our team reviews each report; nothing happens to a player unless it is upheld.
• We may remove content, give strikes, restrict booking or group games, or close accounts, as the Terms of Use describe. Serious threats or illegal activity may be reported to the authorities.
• You can ask us to review any decision at support@vukron.com.