Terms of Use

Version 2026-10-26 · Effective 26 October 2026

These Terms are an agreement between you and Vukron ("we", "us"), which is run by Ayesh Abu Al Haj in Amman, Jordan. They apply when you use the Vukron app, website or any other Vukron service (the "Service").

Please read them. When you create an account you will be asked to tick a box confirming that you agree. If you do not agree, do not use the Service.

If you run a venue or business on Vukron, the Business Terms also apply to you. Our Privacy Policy explains how we handle personal data, our Community Guidelines explain how everyone is expected to behave, and our Refund and Cancellation Policy explains when money comes back. Each forms part of these Terms.

1. What Vukron is

Vukron is a marketplace. It lets you find and book courts, lanes, trails, stations and other places to play ("Venues"), join games with other people, and manage memberships, coaching and payments.

Venues are run by independent businesses ("Venue Partners"), not by Vukron. When you book, your contract for the activity itself is with the Venue Partner. Vukron provides the platform, takes payment on the Venue Partner's behalf where you pay in the app, and handles refunds as these Terms describe. We are not responsible for the condition of a venue, its equipment, its staff or what happens while you are there, except where the law says we must be.

2. Who can use Vukron

• You must be at least 13 years old to create an account.
• If you are under 18, a parent or guardian must agree to these Terms for you and supervise your use. By agreeing, or by adding a child to a Family account, the parent or guardian accepts these Terms on the child's behalf, including section 13 on the risks of sport, and is responsible for the child's use of Vukron. When you sign up we ask for their email address and write to them. Parents and guardians can also manage younger children through a Family account.
• You must be 18 or over to open a business account, to coach or to work at a venue through Vukron.
• You may only have one personal account. The information you give must be true and kept up to date, including your date of birth, country and, where a venue or game depends on it, your gender.
• You must not use Vukron if we have previously closed your account, or if the law of your country does not allow you to.
• Vukron is offered only in the countries listed in the app. Some features (for example tournaments) may not be available everywhere.

3. Your account

• Keep your password secret and tell us at once at support@vukron.com if you think someone else has used your account. You are responsible for what happens on your account unless it happened because of our failure.
• You can download a copy of your data or delete your account at any time in the app (Me › Settings). Before deleting, you must withdraw any wallet balance and cancel or finish any open bookings, because we cannot return money or honour bookings for an account that no longer exists.

4. Booking

• Prices are set by the Venue Partner and shown before you pay, including any platform fee and taxes that apply. The price you see when you confirm is the price you pay.
• Holds. When you pick a time we hold it for you for a short while (shown on screen) so you can pay. If you do not pay in time the hold is released.
• Confirmation. A booking is confirmed when the app says so. For group games, a booking is confirmed when the conditions shown for that game are met (for example everyone has paid their share).
• Venue rules. Each venue may have its own house rules, opening hours, check-in requirements, equipment rules and age or skill requirements. You agree to follow them. You accepted the Vukron house rules when you signed up.
• Check-in. Where a venue checks players in, you must check in (with the venue's code or your pass) from 30 minutes before your start time until the booking ends.
• Booking ahead. How far ahead you can book depends on the venue and on whether you have Premium.

5. Group games

• An organiser can create a private game (by invitation or code) or a public game anyone eligible can join.
• How the cost is split (organiser pays all, split evenly, or a fixed amount per person) is shown before you join. You agree to pay your share by the time shown.
• If a game does not reach its minimum number of players or payments in time, it may be cancelled automatically and everyone who paid is refunded.
• Leaving a confirmed game follows the same refund tiers as cancelling a booking (section 6).
• The organiser may remove players. Removed players who paid are refunded their share.

6. Cancellations, refunds and no-shows

The full detail is in the Refund and Cancellation Policy. In short:

During the pilot there are no refunds. You pay the venue in cash when you play, and Vukron takes no money. Cancelling a booking you haven't paid for costs you nothing, so there is nothing to refund. Money you have paid to a venue is not refunded if you cancel, leave a game or don't turn up. The one exception: if the venue cancels, or can't give you what you paid for, it gives your cash back. The rest of this section applies once payments in the app begin.

• If you cancel more than the venue's cancellation period before the start (24 hours unless the venue shows a different period), you get a full refund. Between that point and half of it before the start you get 50%. After that, no refund.
• If the venue cancels, or moves you because of bad weather and you choose to cancel, you get a full refund.
• Refunds go back to where the money came from: your Vukron wallet, your family wallet, or, if you paid cash at the venue, from the venue in cash.
• No-shows. If the venue checks players in and nobody on your booking checks in, the booking is marked as a no-show, the payment is not refunded, and you receive a strike (section 8).
• Nothing in these Terms removes any right to a refund or remedy that the consumer law of your country gives you and that cannot be excluded.

7. Payments and your wallet

• During the pilot there are no payments in the app: you pay the venue directly, in cash. If we add online payments, they will be processed by a payment provider we name in these Terms before you use them, and we will not store your full card details.
• Your Vukron wallet holds money you have topped up or been refunded so you can spend it on the Service. It is not a bank account, earns no interest, and is not covered by deposit protection. You can withdraw an available balance to a payment method in your name, subject to the checks our payment provider and the law require.
• If a payment is reversed or charged back after you received a service, we may recover the amount from your wallet or ask you to pay it.
• Prices are shown in the venue's currency. Your bank may charge conversion fees.

8. Strikes and restrictions

To keep games fair for everyone, Vukron uses strikes:

• You receive a strike for:
  • a no-show (section 6);
  • a last-minute cancellation: cancelling your booking, or leaving a confirmed game, within one twelfth of the venue's cancellation period before the start (2 hours before, when the period is 24 hours). The booking screen shows the time;
  • arriving late to a group game: not checked in 15 minutes after the start at a venue that checks players in, once another player in your game has checked in. We remind you at 10 minutes. Once payments in the app begin, a late-arrival fee of 5.00 in the booking's currency is also taken from your Vukron wallet (never more than its balance) and shared among the players who arrived on time. There is no fee during the pilot;
  • a conduct report that our team upholds.
• One strike is a warning. Further active strikes restrict new bookings: 3 days at two strikes, 7 days at three, 14 days at four, and 30 days at five or more.
• Each strike expires after 180 days.
• No-show, last-minute cancellation and late-arrival strikes are applied automatically by the rules above. You can ask us to review any strike from the app or at support@vukron.com, and a person on our team will look at it.
• Separately, we may limit your access to public games if you repeatedly fail to pay your share.

9. Premium and Family Premium

Premium can't be bought during the pilot. Once payments in the app begin:

• Premium is a monthly subscription that gives you extra benefits shown in the app (for example booking further ahead). Family Premium covers up to 5 people in your family and is held and paid for by the parent or guardian.
• The price is shown before you subscribe and may differ by country. It renews automatically every month until you cancel.
• You can cancel at any time in the app. Cancelling stops the next renewal; you keep the benefits until the end of the period you paid for.
• If we change the price we will tell you at least 30 days before it applies to you, and you can cancel before then.
• Right of withdrawal (EU, UK and similar laws): you may cancel within 14 days of first subscribing and receive a refund, reduced in proportion to any days of Premium you have already used, because you asked for the service to start immediately.

10. Clubs, coaching and memberships

• Some venues run clubs. A club membership is sold by the Venue Partner on the terms and price it sets and shows in the app; Vukron only facilitates it. Members-only venues can be booked only by current members.
• Approved coaches may charge each player a fixed price for a session. The coach and the venue, not Vukron, are responsible for the coaching itself.

11. Your content and conduct

• You keep ownership of what you post: reviews, photos, messages and profile details ("Your Content"). You give Vukron a worldwide, non-exclusive, royalty-free licence to host, show and share Your Content in order to run and promote the Service, for as long as it remains on the Service (and for a reasonable time afterwards in backups).
• Reviews must be honest and about a real visit. Venue Partners can reply publicly. We may hide or remove content that breaks these Terms, the Community Guidelines or the law.
• You must not: break the law; harass, threaten or discriminate against anyone; impersonate anyone; post false reviews or reviews about yourself or a competitor; create fake bookings; try to avoid platform fees by arranging bookings found on Vukron outside the app; scrape, reverse-engineer or overload the Service; or use it to send spam.
• Venues can report players who break house rules. A report never acts on its own: our team decides, and both sides are told the outcome.

12. Suspension and ending your account

• You can stop using Vukron and delete your account at any time.
• We may restrict, suspend or close your account if you seriously or repeatedly break these Terms, if we must do so by law, or to protect other users, Venue Partners or Vukron. Unless the law or safety prevents it, we will tell you why and give you a chance to respond. Bookings you have already paid for that we cancel as a result are refunded unless the reason is fraud.

13. Our responsibility to you

• We provide the Service with reasonable care and skill. We do not promise it will always be available or error-free, and we may change features over time.
• Activities booked through Vukron can carry a risk of injury. You take part at your own risk and are responsible for judging whether an activity is suitable for you, or, for a child in your care, for them. Venues and coaches are responsible for the safety of their venues and sessions.
• If a booking goes wrong because of Vukron (for example the wrong time was booked, or you were charged by mistake), we put it right by refunding what you paid for that booking in full, as the Refund and Cancellation Policy describes.
• To the extent the law allows, Vukron is not liable for losses caused by a Venue Partner, another user or an event beyond our reasonable control, or for indirect or consequential losses.
• Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by the law of your country. If you are a consumer, you keep all the rights the consumer law of your country gives you.

14. Changes to these Terms

We may update these Terms, for example when the law or the Service changes. For material changes we will tell you in the app or by email before they take effect and ask you to accept the new version. If you do not agree, you can stop using Vukron and delete your account; changes do not apply to bookings already paid for.

15. If Vukron becomes a company

Vukron is currently run by one person. If a company is set up to run Vukron, we may transfer these Terms and your account to it. We will tell you before that happens. Your rights under these Terms will not be reduced, and the company will follow the Privacy Policy.

16. Law and disputes

• These Terms are governed by the law of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction.
• If you are a consumer, you have the protection of the mandatory laws of your country of residence and may bring a claim in your local courts.
• Please contact us first at support@vukron.com so we can try to fix the problem. EU consumers may also use their national alternative dispute resolution bodies.

17. Contact

Vukron, run by Ayesh Abu Al Haj, Amman, Jordan · support@vukron.com · https://vukron.com