Business Terms

Version 2026-11-10 · Effective 10 November 2026

These Business Terms apply to anyone who lists a venue or sells bookings, memberships, coaching or rentals on Vukron (a "Venue Partner", "you"). They are an agreement between you and Vukron ("we") and sit alongside the Terms of Use, which also apply to your account. If the two differ, these Business Terms win for your business activity.

You accept these terms when you create a business in the app. If you accept on behalf of a company, you confirm you are authorised to bind it.

1. Getting listed

• You must give true, complete information about your business and venues and keep it up to date.
• Every new business is reviewed by our team before players can see it. We may ask for documents proving who you are, that you may run the venue, and that you hold any licence or insurance the law requires. We may refuse or remove a listing that does not meet these terms, and will tell you why.
• You must hold the rights to every photo, logo and text you upload, and they must show your real venue.

2. Prices, availability and bookings

• You set your own prices, opening hours, booking lengths, cancellation period and house rules. Prices you publish must include all mandatory charges and taxes the law requires to be shown to consumers.
• A confirmed booking is a contract between you and the player. You must honour it. If you must cancel (for example a closure or bad weather), cancel it in the app: the player is refunded in full automatically.
• Close a court, lane or other unit in the app for maintenance or events, so it cannot be booked while closed.
• Check-in. If you check players in, check them in honestly. Vukron treats a booking at a venue that uses check-in as a no-show when nobody checks in, which costs the player their payment and a strike, so false or missing check-ins harm players and break these terms.

3. Money

• During the pilot, the Pilot and Fees Notice applies instead of this section. Vukron takes no money, charges you nothing and handles no refunds, and the rest of this section applies from the day payments in the app are introduced.
• Bookings paid in the app. Vukron collects the payment as your limited payment collection agent. When the player has paid us, their debt to you for that booking is settled. After the booking is completed, your share (the price less the platform fee) is credited to your business balance, from which you can withdraw to an account in your business's name.
• Bookings you add yourself at the desk (walk-ins, phone bookings and repeat bookings) carry no booking fee.
• Cash for an app booking. Where a player who booked in the app pays you cash at the venue, mark it as paid in the app. The booking fee for it is then due to Vukron and is taken from your business balance, or shown as owed for you to pay in the app.
• Your plan. Your business pays one monthly price for the plan it chooses, for all its facilities, courts and units, at the prices on the Plans page. Every feature is included in a plan; nothing is sold on top. Paying yearly costs ten months. Businesses from the pilot get their first three months free.
• Application fees are the only other charge: a fee on what players buy through Vukron (bookings in the app, class places, tournament entries and seats), at the rates on the Platform fees page. Bookings and sales you add yourself, or that come through your own website, carry none. A fee is never more than the price it applies to. We will give you at least 30 days' notice of any increase in your plan price or the fees; you may stop selling before it applies.
• Fees owed must be paid when due. While fees are unpaid, withdrawals and deleting the business are blocked. We remind you as soon as a fee is owed and again before the deadline: if fees stay unpaid for 7 days, new bookings at your venues, in the app and at the desk, are paused until they are paid. Bookings already made are not affected.
• Refunds follow the Refund and Cancellation Policy. Refunds of in-app payments reduce or reverse your share; refunds of cash payments are your responsibility, and the app tells you how much to hand back.
• Chargebacks and fraud. If a payment is reversed by the player's bank, we may recover your share of it from your balance.
• Taxes. You are responsible for the taxes on your sales (for example VAT or sales tax) and for issuing any invoice or receipt the law requires to the player. Our fees to you are subject to the taxes that apply to them.
• Changing or ending your plan takes effect from the end of the paid period.

4. Clubs, memberships and coaching

• If you run a club, you sell its memberships on the terms and prices you publish in the app. You are responsible for delivering what a membership promises. Members-only venues can be booked only by current members.
• Coaches you allow to run sessions at your venue act under your house rules; you remain responsible for your venue.

5. Staff

• You can give staff access to your business with different levels (for example front desk or manager). You are responsible for what your staff do in Vukron and must remove access when someone leaves.
• Staff you add must be 18 or over. Vukron will not let you add someone it knows to be younger, or someone banned from working through Vukron.
• Children. Players under 18 use your venue. You must follow the child-protection and safeguarding law that applies to you, including any checks the law requires for people who work with children, and must not let anyone you know to be unsafe around children supervise or coach them. Tell us at once at support@vukron.com about any concern involving a child and Vukron.

6. Players' data

• To run bookings you receive players' names, booking details, check-in and payment status, and any message they send you. Use this data only to deliver and administer their bookings, memberships and coaching, and to meet your legal duties. Do not use it for marketing unless the player has separately agreed to it with you, and never sell it.
• Keep it secure, limit access to staff who need it, and delete it when you no longer need it for those purposes.
• For data you use for your own purposes you are an independent controller and must comply with the data protection laws that apply to you (for example GDPR). Tell us without delay at support@vukron.com if you suffer a breach affecting data received through Vukron.

7. Reviews and reports

• Players may review your venue. You may reply publicly and politely. You may not offer anything in return for reviews, post reviews of your own business, or pressure players to change them. You can report a review that breaks the Community Guidelines; our team decides.
• You may report a player who broke your house rules, within a week of the booking. Our team decides whether the report is upheld. You may not restrict or penalise a player through Vukron on your own.

8. Rules for Venue Partners

You must not: ask players to pay outside Vukron for bookings found through Vukron in order to avoid fees; list venues you do not have the right to offer; discriminate unlawfully against players; mislead players about prices, facilities or availability; or use Vukron in breach of the law, including safety, licensing, consumer and anti-discrimination law.

9. Safety and insurance

You are responsible for your venue, equipment, staff and activities being safe and lawful, and you must hold the insurance the law requires and that is reasonable for your activities.

10. Suspension and ending

• You can stop listing and delete your business at any time once open bookings are finished or cancelled and fees owed are paid.
• We may pause or remove listings, or end these terms, if you seriously or repeatedly break them, if the law requires it, or to protect players. Except where urgent, we will give you notice and reasons and a chance to respond, and at least 30 days' notice if we end these terms for no fault of yours. Bookings already made are refunded to players if we must cancel them.

11. Liability and indemnity

• To the extent the law allows, Vukron's total liability to you under these terms is limited to the platform fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses, lost profits or lost data. Nothing limits liability that cannot be limited by law.
• You will compensate Vukron for losses and costs resulting from claims by players or others caused by your venue, activities, staff, content or breach of these terms or the law.

12. General

• We may change these terms with at least 30 days' notice in the app or by email (sooner where the law or safety requires). Continuing to sell after a change takes effect means you accept it.
• If you are in the EU, you may use the mediators listed in the Platform-to-Business Regulation notice in your account, and we run an internal complaint process at support@vukron.com.
• These terms are governed by the law of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction, unless a law that cannot be set aside by agreement says otherwise.
• Contact: Vukron · support@vukron.com